One of the main things in this document should be a disclaimer that limits your liability for your website and its use. This will protect you to a great extent from claims made by customers that are just trying to get money without a real cause as well as those who have a reasonable complaint. Of course, to conduct a good business those with a bone fide complaint should have recourse to some kind of refund or replacement if you are selling goods.
So a generic document should contain at least the following information: –
- The rights of the people using your website,
- Your rights to do with your website
- Limitation of your liability for the information on your website
However, your website may need something much more complex than those 3 simple facts. That is why it’s important to have a lawyer draft the document. Here are some of the other things that may be needed.
- A section that limits liability for outages and third party links as well as information found on the website.
- A clause that covers exclusions in specific detail to further limit your liability.
- Your refund, return and cancellation policy in full detail.
- A description of how users should use your website that includes representations and warranties.
- A provision which gives detailed advice about the statements and opinions found on your website and limits your liability for them – important if you have a forum or a comments box in which other opinions or information may be expressed.
What you will need depends on what kind of goods or services you may be offering.